Getting a long-term resident for your rental property can be an enduring job. Employ effective Glendale resident retention strategies to get sustainable residents that you can rely on to remain for a longer period. Some residents remain for the sense of community, while some might stay for lesser costs come lease renewal time. Others may be enthralled by the wonderful landscape or maintenance requests being dealt with efficiently and quickly by a property management company.
Landlords and property managers must factor in the move out costs connected to having your property be vacant, regardless of the reasons residents might stay or go. This expense can be substantial and could cost you the profit you might have gained if you kept the tenant or had a program prepared to replace the resident quickly. Having reliable Glendale resident retention strategies can aid you in cultivating a close relationship with your residents. For example, if a tenant of yours was planning a move, they would trust you and give you a heads up regarding their plans. Knowing this information ahead can give you considerably more time to set up a replacement.
Customer Service
Among the first Glendale resident retention strategies to apply is really knowing what your residents desire. Some property managers are shocked to hear when residents say unpleasant or opposing things about them. This can stem from a variety of reasons. One of these reasons is an absence of communication with the resident. Residents want to be listened to. Although customer service is a major part of meeting the tenant’s needs, property managers have a habit of not focusing on what actually matters when communicating with the tenants. Some property managers might have resentment towards these interactions or phone calls due to it adding more work to an already hectic day. But, what property managers need to understand is that customer service is the most vital part of the day.
Open Communication
Customer service can be a wide subject. Glendale resident retention strategies include really getting into what your customer service experience means for your tenants. Generally, customer service must not be seen as a task. It is an interaction and relationship-building step. Positive, open communication relationship will not develop overnight. From the time they sign your rental property lease, you are engaging in a continuous testing phase with your resident. They will test you to understand what your communication style is, how quick you will respond to requests, what is your updating process, and how accessible you are – where you can either be strict with your job processes or laidback and open to conversation. Some residents can be busy and won’t be able to take phone calls. Try sending texts or occasional reminders concerning requests rather than grouping everything into one random lengthy phone call.
Listen and Take Action
Glendale residents want to be heard. Whether their side of the story is correct or not, there is a reason for them reaching out to you. Listen to what they have to say. A resident will feel validated when you give them time to share their opinions. Like in any relationship, listening shows that you care about more than just finishing the job and proves to them that you care about them as a person. Do your best to not say “no, we can’t do that” or starting your sentences or responses with “no.” Always provide an alternative or solution to go along with their suggestions even if your solution might cost the tenant money or may not be completely what the resident thinks is right or has in mind as the solution.
Complete in a Timely Fashion
Residents have a tendency to develop more appreciation when service requests are resolved effectively and fast. Even if you do the job right and to their specifications, if it takes multiple months to finish, they will probably still resent you. When you complete tasks in a quick and timely way, your Glendale residents will trust you more as a property manager. Take time out of your busy schedule to swiftly perform the task. You will see that even taking 10 minutes to give proper attention to a service request asked for not too long ago will go a long way in keeping your tenant around lease after lease.
An effective resident retention strategy comes down to careful listening and speed in performing service requests. Think of all that you can create as you concentrate on the relationship element with your residents. Do you want to learn more about Real Property Management East San Gabriel Valley? Contact us online or call us at 626-600-2884 today and request a free assessment for your Glendale property.
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