Effective property managers– in other words, responsive property managers that actually care, can be pretty hard to find. It’s important to be able to recognize these signs because regardless of the position you’re in right now, being aware can save you time and money. Some of these words mentioned here may sound obvious but more often than not, it is the obvious that can be overlooked. So pay attention!
It’s all about being honest with yourself and others. Are you integrous? Do you keep your word and promises? Integrity is the base ingredient of trust in all relationships, starting from personal to professional. Your product or presentation should reflect nothing less or more than how you’ve portrayed it. A good way to review yourself is to do some “down time” reflection on the promises you’ve made to yourself, your clients and colleagues. Many times, it’s easy to use sale promotions or marketing concepts that can subtly over-promise and under-deliver. At the end of the day, we all just want to do business with honest people.
It is a definite quality found in all effective property managers. How would you rate your responsiveness in areas of service and maintenance? Has your improvement services improved themselves in the last few year(s) of being a property manager? How have you handled complaints and maintenance issues lately? When your property isn’t improving, the latter also called “deterioration” is occurring. If this is happening, initiate improvement and schedule a regular meeting with your maintenance providers. Analyze the history of maintenance orders and it’s outcomes. Take time to think about the quality of your maintenance procedures. Are these procedures really contributing to the overall satisfaction of the property owners? Or are they sick of dealing with unattended areas? Either way, think about what you’ve been doing right or what you can do now to make better improvements.
There’s no doubt that innovation connects to responsiveness. Innovation is how the response is carried out. It is involved in creative problem-solving and thinking skills. Someone who’s innovative is someone who isn’t afraid to try a new and different approach to solving issues or creating new methods. What else could you do to strengthen your tenant’s relationship? Think of new ways to communicate and provide your client with property management-related tips and information. Does your company have a newsletter? How about mailing (or e-mailing) newsletters with advice and holiday greetings? Begin today by discovering your current skills and who you might know that can contribute to innovative progress.
How can you perform without availability? Although it is true that business is becoming more and more digital every day, nothing can beat personal contact. As a matter of fact, showing up and speaking to your clients face-to-face regularly can even set you a part from dozens of other property managers. It can be easy to be bogged down with paperwork and deadlines but this can result in difficulty of developing rapport with tenants. Figure out a way to minimize that setback. Clients truly appreciate and respect you when given the deserved time and attention. Frequency of contact does affect satisfaction and even more when it is done proactively.
Effective property managers treat their tenants with integrity. They approach property improvements and issues creatively. Lastly, they make themselves available and are flexible with their clients. Mix these up and you’ll have a delicious recipe of awesome property manager.
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